Privacy Policy

This Privacy Policy explains how Associació Cultural Hell Reborns ("we", "us", "our") collects and processes personal data when you use our websites (including castellhell.party), purchase tickets, contact us, or interact with our social media and marketing communications. We comply with the EU General Data Protection Regulation (GDPR).

Data Controller

Associació Cultural Hell Reborns
Castellvell del Camp (Tarragona), Spain
Email: info (at) castellhell.party

Personal Data We Collect

• Identification and contact data (name, email, phone) when you buy tickets or contact us.
• Transaction data (order ID, items, amounts). Card details are processed by our payment provider; we do not store full card numbers.
• Technical data (IP, device, browser, language) and usage data (pages visited), collected via cookies/SDKs. See our Cookie Policy.
• Marketing preferences and communication history.

Purposes and Legal Bases

• Ticketing & customer service (performance of a contract).
• Operations, security & fraud prevention (legitimate interest).
• Analytics to improve our services (legitimate interest/consent where required).
• Marketing via email or ads (consent; you may opt out at any time).
• Legal compliance (legal obligation).

Sharing Your Data

We share data with trusted processors only for the purposes above, such as: payment processors, ticketing/CRM tools, email service providers, analytics and advertising platforms, and website hosting/CDN. They process data under our instructions and appropriate safeguards.

International Transfers

When partners are located outside the EEA, we rely on lawful transfer mechanisms (e.g., Standard Contractual Clauses) and implement additional safeguards where appropriate.

Retention

We keep personal data only as long as necessary for the purposes collected: ticketing/contract data for the time required by tax and accounting laws; marketing data until you withdraw consent or object; and technical logs for a limited period for security and analytics.

Your Rights

• Access, rectification, and erasure of your data.
• Restriction or objection to processing.
• Data portability.
• Withdraw consent at any time (without affecting prior processing).
• Lodge a complaint with your local Data Protection Authority.

To exercise your rights, contact us at info (at) castellhell.party. We may need to verify your identity before responding.

Cookies and Tracking

For details on cookies, pixels and SDKs used on our sites and how to manage your preferences, please see our Cookie Policy.

Minors

Our online services are intended for adults. If we learn that we have collected personal data from a child, we will delete it promptly.

Updates to this Policy

We may update this Privacy Policy from time to time. Material changes will be indicated on this page with an updated "Last updated" date.